Meet the IT Leaders who challenged the status-quo and flipped the switch on their ITSM strategy to become agents of change.
Meet the change makers who delighted end-users, improved the perception of IT, and enhanced stakeholders’ experience of technology.
Chief Information Officer, Maddocks
From an accidental IT analyst to CIO, Brad’s had an incredible journey. See how he employed reverse mentoring to pave the way for wholesale IT transformation.
Vice President of Global IT, Essence at WPP IT
Overhauled the company’s ITSM with virtually no complaints or pushback. Harnessing iterative improvements for a global expansion was the key to success.
Group Head of IT & Deputy CIO, V.Group
Built an IT department that follows the sun. He changed a ‘reactive order taking organization’ he inherited to one that is contributing proactively and strategically with a C-SAT score of 95%
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IT Governance & Portfolio Management Lead, Dangote
Fixing the IT infrastructure performance, Ian flipped the switch for sustained ITSM success and has positioned the IT team as a dependable partner at Dangote.
Service Desk Manager, Croydon Health Services NHS Trust
Reversed 12 years of IT stagnation and now has 90% of customers rating the service as excellent.
Vice President of Information Technology, Riverbed Technology
Accelerated technology and process transformation with a people focus. He ushered a new strategic role for the business unit.
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Meet the IT Leaders who have challenged the status-quo and flipped the switch on their ITSM Strategy to become agents of change. Change that has delighted end-users, improved the perception of IT and enhanced stakeholders experience of technology.

Chief Information & Chief Security Officer, Freshworks Inc.
Harnessed a unique democratic process for IT transformation. The new IT helpdesk logged a C-SAT score of 4.9 on 5.00
Head Collaboration Platform, Education First
Turned IT from an unloved silo to an organizational superpower. In just 4 months, Kohli overhauled the dated helpdesk and delivered a multi-functional and scalable alternative.
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